This webinar explores how motivational interviewing (MI) can improve communication in integrated care settings and improve relationships between health plans, providers, and members dually eligible for Medicare and Medicaid; promote the increased utilization of MI and person-centered techniques to better engage members and understand the complex lifestyle factors that impact health behaviors; and encourage the improvement of member retention rates as well as health outcomes for individuals dually eligible for Medicare and Medicaid. Speakers share information about prioritizing person-centered MI approaches, with a focus on addressing social determinants of health (SDOH), to improve member self-efficacy and outcomes in dually eligible individuals.

This event is targeted to a wide range of stakeholders, including health plans, health care providers, caregivers, community-based organizations, and other health care professionals who serve dually eligible individuals.

View the Webinar Transcript here
By the end of this webinar, participants should be able to meet the following learning objectives: 
  1. Identify person-centered approaches to support conversations that integrate individuals’ expertise about their own lived experience to elicit behavior change and support a journey towards growth and self-advocacy;
  2. Determine strategies to encourage MI use and training uptake among health plan staff serving dually eligible individuals;
  3. Integrate considerations related to cultural competence when initiating MI; and
  4. Encourage the use of MI within SDOH interventions to better account for lifestyle factors impacting health outcomes, and as a result, improve screening rates, support member retention, and close referral loops. 
Featured Speakers:
  • Dr. Brandon G. Wilson, DrPH, MHA, Director of the Center for Consumer Engagement in Health Innovation, Community Catalyst
  • Gladys Antelo-Allen, LPN, Associate Director of Education and Training, Camden Coalition
  • Brian Thompson, Housing Coordinator, Care Management Initiatives, Camden Coalition 

 Disclaimer: This page contains technical assistance products from the Resources for Integrated Care website. All page information and materials are aimed at assisting providers and health plans in integrating and coordinating care for dually eligible beneficiaries.