Promising Practices for Promoting Person-Centered Communication and Care Coordination

This webinar highlights key takeaways from discussions among health plans that participated in the Integrated Care Community of Practice focused on care coordination of dually eligible individuals. Health plans share their promising practices for promoting person-centered care coordination, with an emphasis on communication-focused strategies that health plans and providers serving dually eligible individuals can use to overcome common barriers to care coordination. Communication strategies highlighted in this webinar address both accessible enrollee communication as well as impactful communication across care coordination staff and team members.

The target audience for the Promising Practices for Promoting Person-Centered Communication and Care Coordination webinar includes health plan leaders, providers, social workers, care coordinators, caregivers, and organizations that provide services for dually eligible beneficiaries.

Featured Speakers: 

• Kim Kunz, Director of Care Management Health Plan Programs, My Choice Wisconsin
• Karla Argandoña, Senior Analyst, Inland Empire Health Plan 

Disclaimer: This page contains technical assistance products from the Resources for Integrated Care website. All page information and materials are aimed at assisting providers and health plans in integrating and coordinating care for dually eligible beneficiaries.